24/7 Support & Help Centre
Live chat, email and a 100+ article knowledge base. Average chat response time is under 90 seconds, day or night.
Contact channels
- Live chat: 24/7 in English, bottom-right of every page. Average response under 90 seconds.
- Email: [email protected] — reply within 4 hours.
- VIP phone: +356 21 333 4848 — 09:00–22:00 CET (Platinum & Diamond only).
- Problem gambling helpline: BeGambleAware 0808 8020 133 (UK) or your local helpline.
Self-service knowledge base
Step-by-step guides on registration, KYC, deposits, withdrawals, bonuses, account security, two-factor authentication and responsible gaming — over 100 articles in English.
Common topics
- Account verification (KYC) walk-through
- Two-factor authentication setup
- Cancelling a pending withdrawal
- Closing or pausing your account
- Bonus terms and wagering progress
- Tournament leaderboards and prize claim
Help Centre FAQ
How do I register?
Click ‘Sign Up’ in the header. You will need an email address, a password, your full name, date of birth, address and phone number. Players must be 18+.
What is KYC and when is it required?
Know Your Customer is the verification process required by our licence and AML rules. We need a government-issued ID, proof of address (under 90 days old) and proof of payment method ownership. KYC is triggered at first withdrawal and takes about 24 hours.
I think I have a gambling problem — what now?
Please contact BeGambleAware.org or your local helpline. From your Fiery Play account you can set deposit, loss and time limits, request a reality check, or self-exclude for 6 months up to 5 years. Live chat can self-exclude you immediately on request.
How do I close my account?
Go to Account → Settings → Close Account, or ask live chat. Account closure is permanent — if you want a temporary cool-off, use the Take a Break tool instead (24 hours, 7 days, 30 days).